Returns & Exchanges

Feel unhappy with our products?

It’s OK, SDKA provides 30 days return/exchange policy for unopened products. Check the following conditions to see which category matches your situation.

*Make sure the product is intact when you received it. If the product is damaged, contact us via email [email protected] or phone 844-315-0315 within 48 hours.

Type 1. Unopened products:

-Products can be returned by parcel or in store (Toronto & Vancouver)

-On-line purchase of machine returns requires the customer to bear the cost of round-trip mailing

Type 2. Opened products:

-Products can be returned by parcel or in store (Toronto & Vancouver)

-On-line purchase of product returns requires the customer to bear the cost of round-trip mailing

-The return will be charged at least 10% of the purchasing price according to the product condition we received

Type 3. Defective products:

-If the quality of the machine itself is defective, contact us within 48 hours for assistance

How to return/exchange:

Please email us your

  1. name
  2. phone number
  3. address
  4. order number
  5. product condition (Unopened, Opened, defective)
  6. the reason of returning

to “[email protected]“.

Our customer service team will contact you by phone or email within 3 business day

In particular, the following conditions are not refundable:

1) Any product that is not officially sold by Fotile Canada

2) Over-insurance products (products that expired the warranty period)

3) Unauthorized repair, misuse, collision, negligence, abuse, liquid injection, accident, alteration, improper installation caused product quality problems, or tearing, alteration of the label, machine serial number, anti-counterfeiting mark

4) The outer packaging, accessories, gifts (vouchers) of the product (required to be returned together with the main products), the instructions are incomplete, and the (vouchers) invoices are missing or altered

5) The product has been used (except quality problems)

6) Others situations that should not apply for the return policy

7) For problems caused by improper operation or environmental restrictions, it needs to be certified by the professional on-site: If it is not a product quality problem, the customer must bear the maintenance cost or the return cost